The mission of the Arkansas Long-Term Care Ombudsman Program is to assure that long-term care facility residents have the right to live their lives harmoniously and with dignity, feeling free to voice complaints or concerns without reprisal. The Ombudsman strives to be a trusted advocate for all residents by educating them regarding their rights; empowering residents to speak for themselves; while providing advocacy for those without a voice.
Through regular visitation the Ombudsman seeks to enhance the quality of life for long-term care residents by the investigation of complaints and staff to facilitate the resolution of problems.
What is a Long-Term Care Ombudsman?
A Long-Term Care Ombudsman is an advocate for residents of nursing homes, residential care facilities and assisted livings. The Ombudsman listens to, investigates and resolves complaints on behalf of residents and families. Ombudsmen also deal with issues such as:
- Resident rights
- Quality of life concerns
- Medicaid/Medicare issues
- Discharges/ transfers
Click here to learn more about the Arkansas Long-Term Care Ombudsman program.
Who Should Call?
Anyone who has a concern about a long-term care resident may contact the Ombudsman. These people might be:
- A friend or relative
- Facility staff or administrator
- Health care official
- Anonymous caller
When Should I Call the Ombudsman?
Contact your local Ombudsman whose name and number is posted in the facility whenever you have questions about:
- Medicaid eligibility
- Guardianship/power of attorney
- Food quality
- Transfers or discharges
- Room temperature
- Social activities
- Rights restrictions
- Care plans