The mission of the Arkansas Long-Term Care Ombudsman Program is to assure that long-term care facility residents have the right to live their lives harmoniously and with dignity, feeling free to voice complaints or concerns without reprisal.
The Ombudsman strives to be a trusted advocate for all residents by educating them regarding their rights; empowering residents to speak for themselves;while providing advocacy for those without a voice.
Through regular visitation the Ombudsman seeks to enhance the quality of life for long-term care residents by the investigation of complaints and staff to facilitate the resolution of problems.
What is a Long-Term Care Ombudsman?
An advocate for residents of nursing homes and residential care facilities. A person who receives, investigates and resolves complaints on behalf of residents and families. A person who regularly visits residents to hear their concerns and complaints. A person who deals with issues such as:
- Resident rights
- Quality of life concerns
- Medicaid/Medicare issues
- Discharges/ transfers
Who Should Call?
Anyone who has a concern about a long-term care resident may contract the ombudsman. These people might be:
- A friend or relative
- Facility staff or administrator
- Health care official
- Anonymous caller
When Should I Call the Ombudsman?
Contact your local ombudsman whose name and number is posted in the facility whenever you have questions about:
- Medicaid eligibility
- Guardianship/power of attorney
- Food quality
- Transfers or discharges
- Room temperature
- Social activities
- Rights restrictions
- Care plans
For more information about the Arkansas Long Term Care Ombudsman Program and how to become a Certified Volunteer Ombudsman, click here to visit our Arkansas Certified Volunteer Ombudsman page.