Mission Statement

The mission of the Arkansas Long-Term Care Ombudsman Program is to assure that long-term care facility residents have the right to live their lives harmoniously and with dignity, feeling free to voice complaints or concerns without reprisal. The Ombudsman strives to be a trusted advocate for all residents by educating them regarding their rights; empowering residents to speak for themselves; while providing advocacy for those without a voice.

Through regular visitation the Ombudsman seeks to enhance the quality of life for long-term care residents by the investigation of complaints and staff to facilitate the resolution of problems.

What is a Long-Term Care Ombudsman?
An advocate for residents of nursing homes, residential care facilities, and assisted living facilities. A person who receives, investigates and resolves complaints on behalf of residents and families. A person who regularly visits residents to hear their concerns and complaints. A person who deals with issues such as:

  • Resident rights
  • Quality of life concerns
  • Medicaid/Medicare issues
  • Discharges/ transfers

Who Should Call?
Anyone who has a concern about a long-term care resident may contract the ombudsman. These people might be:

  • Resident
  • A friend or relative
  • Facility staff or administrator
  • Health care official
  • Anonymous caller
  • Guardian

When Should I Call the Ombudsman?
Contact your local ombudsman whose name and number is posted in the facility whenever you have questions about:

  • Finances
  • Medicaid eligibility
  • Restrains
  • Guardianship/power of attorney
  • Food quality
  • Transfers or discharges
  • Room temperature
  • Social activities
  • Rights restrictions
  • Care plans

For more information about the Arkansas Long Term Care Ombudsman Program, click here to visit the Arkansas Long Term Care Ombudsman Program webpage.

Click here to fill out a volunteer form.

Ombudsman Documents

Background Check

Code of Ethics

Confidentiality

Volunteer Agreement

Volunteer Assurement

Volunteer Reference Form

Volunteer References

Volunteer Document Checklist

Information update

Interested in applying?

Click the link below to fill out the Ombudsman Volunteer Application

Apply

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