Mission Statement

The mission of the Arkansas Long-Term Care Ombudsman Program is to assure that long-term care facility residents have the right to live their lives harmoniously and with dignity, feeling free to voice complaints or concerns without reprisal.

The Ombudsman strives to be a trusted advocate for all residents by educating them regarding their rights; empowering residents to speak for themselves;while providing advocacy for those without a voice.

Through regular visitation the Ombudsman seeks to enhance the quality of life for long-term care residents by the investigation of complaints and staff to facilitate the resolution of problems.

What is a Long-Term Care Ombudsman?

An advocate for residents of nursing homes and residential care facilities. A person who receives, investigates and resolves complaints on behalf of residents and families. A person who regularly visits residents to hear their concerns and complaints. A person who deals with issues such as:

• Resident rights
• Quality of life concerns
• Medicaid/Medicare issues
• Discharges/ transfers

Who Should Call?

Anyone who has a concern about a long-term care resident may contract the ombudsman. These people might be:

• A friend or relative
• Facility staff or administrator
• Health care official
• Anonymous caller
• Guardian

When Should I Call the Ombudsman?

Contact your local ombudsman whose name and number is posted in the facility whenever you have questions about:

• Finances
• Medicaid eligibility
• Restrains
• Guardianship/power of attorney
• Food quality
• Transfers or discharges
• Room temperature
• Social activities
• Rights restrictions
• Care plans

For more information about the Arkansas Long Term Care Ombudsman Program and how to become a Certified Volunteer Ombudsman, click here to visit our Arkansas Certified Volunteer Ombudsman page.