Ombudsman Program

Mission Statementarkltc-ombudsman

The mission of the Arkansas Long-Term Care Ombudsman Program is to assure that long-term care facility residents have the right to live their lives harmoniously and with dignity, feeling free to voice complaints or concerns without reprisal.

The Ombudsman strives to be a trusted advocate for all residents by educating them regarding their rights; empowering residents to speak for themselves;while providing advocacy for those without a voice.

Through regular visitation the Ombudsman seeks to enhance the quality of life for long-term care residents by the investigation of complaints and staff to facilitate the resolution of problems.

What is a Long-Term Care Ombudsman?

An advocate for residents of nursing homes and residential care facilities. A person who receives, investigates and resolves complaints on behalf of residents and families. A person who regularly visits residents to hear their concerns and complaints. A person who deals with issues such as:

  • Resident rights
  • Quality of life concerns
  • Medicaid/Medicare issues
  • Discharges/ transfers

Who Should Call?

Anyone who has a concern about a long-term care resident may contract the ombudsman. These people might be:

  • A friend or relative
  • Facility staff or administrator
  • Health care official
  • Anonymous caller
  • Guardian

When Should I Call the Ombudsman?

Contact your local ombudsman whose name and number is posted in the facility whenever you have questions about:

  • Finances
  • Medicaid eligibility
  • Restrains
  • Guardianship/power of attorney
  • Food quality
  • Transfers or discharges
  • Room temperature
  • Social activities
  • Rights restrictions
  • Care plans

For more information about the Arkansas Long Term Care Ombudsman Program and how to become a Certified Volunteer Ombudsman, click here to visit our Arkansas Certified Volunteer Ombudsman page.